2020-2021 CARES/CSBG Assistance: 9 Education Clients Served 7 Employment Clients Served 43 Housing Clients Served 2020-2021 CARES Assistance: 5 Dental/Medical Clients Served 7 Home Repair Clients Served 396 Food Program Clients Served 726 Cleaning/Hygiene Clients Served LIHEAP Spring 2021 Subsidy Program: 2,876 Clients Served 2019-2020 Client Assistance: 10,136 Households Served $1,920,124 in Assistance $70,476 Emergency Assistance Provided 181 Households Receiving Emergency Assistance 2019-2020 Health Insurance Assistance 3,107 New Medicaid Applications 30 New Individual Health Plans 2019-2020 Meals Served 48,429 Adult Meals Served 73,180 Child Meals Served 2019-2020 Public Transportation 155,334 Units of Transportation Services 2019-2020 Senior Citizen Services 40,810 Senior Citizen Center Meals Served 7,619 Home Delivered Meals Served 4,526 Preventive Health Services Provided 2019-2020 Weatherization Services 44 Homes Weatherized 27 New Heat Pumps Installed 2019-2020 Workforces Services 1,070 Clients Services Provided 208 Job Placements
2019-2020 Client Assistance: 10,136 Households Served $1,920,124 in Assistance $70,476 Emergency Assistance Provided 181 Households Receiving Emergency Assistance 2019-2020 Health Insurance Assistance 3,107 New Medicaid Applications 30 New Individual Health Plans 2019-2020 Meals Served 48,429 Adult Meals Served 73,180 Child Meals Served 2019-2020 Public Transportation 155,334 Units of Transportation Services 2019-2020 Senior Citizen Services 40,810 Senior Citizen Center Meals Served 7,619 Home Delivered Meals Served 4,526 Preventive Health Services Provided 2019-2020 Weatherization Services 44 Homes Weatherized 27 New Heat Pumps Installed 2019-2020 Workforces Services 1,070 Clients Services Provided 208 Job Placements


Community Collaboration for Children

Northeast’s Community Collaboration for Children (CCC) services are designed to be community-based services that promote the safety, well-being, strength and stability of children and families; while focusing on increasing the awareness and preventing child abuse and/or neglect. These services address the children’s physical, mental, emotional and educational needs in addition to helping families move toward healthy long-term safety and stability.

CCC staff conduct parenting classes and provide in-home services. Because participation in the program is voluntary, following a discussion with the referral source about the program’s services, the family needs to consent to participate. The CCC In-Home Specialist, together with the referral source, will work with each family to help meet their specific goals. Such services may include:

  • Improving parenting skills
  • Reduced parent stress and isolation
  • Encouraging parent involvement in children’s learning
  • Providing greater access to resources
  • Improving family communication
  • Decreasing risky behavior in children

Northeast’s CCC program strives to make an already a difficult situation as easy as possible by treating each party with respect and assisting in any way we can to help meet their case goals. Our staff provides coaching and mentoring for parents in all areas of need to ensure family stability. Meetings are held in the least intrusive environment for the family, such as the family’s home, church, library, a friend’s home, or schools. The in-home services goal are met through meeting with the family for two to three hours per week for an average of eight weeks, based on interventions that are aimed at assisting families in learning to live together in an environment that is safe and nurturing.

Referrals can be made by any community partner, DCBS, or a family can refer themselves to the program.

Along with services, CCC requires a Regional Network in each service area. The Regional Network has established goals of child safety and family stability and is comprised of community partners and parents who work together to reduce the risk of child abuse and neglect. The primary responsibility of the network is to reach out within local communities to build the awareness of the importance of preventing the abuse and/or neglect of children.

All services are provided in the FIVCO Region of Northeast Kentucky and include Boyd, Carter, Elliott, Greenup, and Lawrence counties.

Contact: Miranda Boggs, Regional Network Coordinator for more information miranda.boggs@nkcaa.net


The Social Services Program is administered through the Community Services Block Grant (CSBG) funding. The funding allows Northeast to operate six offices in the agency‟s five-county service area. Each county takes applications, makes referrals, and provides services to the low-income individuals in the area. We are looked upon as the agency most able to provide assistance during crisis situations. The CSBG offices administer the Low Income Home Energy Assistance Program (LIHEAP) to help families who meet income guidelines to obtain assistance with the high costs of heating bills. The staff works closely with the local utility providers to insure that no family is without adequate heat.

Columbia Gas Energy Assistance Program (EAP)
Columbia Gas of Kentucky’s Energy Assistance Program (EAP) is designed to supplement the Low-Income Home Energy Assistance Program (LIHEAP). EAP works by providing participants with a subsidy each month of the winter heating season (November-March). The subsidy is credited to the participant’s Columbia Gas account each month. This program is only available in Boyd, Greenup and Lawrence Counties.

Home Energy Assistance Program (HEAP)
In collaboration with American Electric Power, a Home Energy Assistance Program (HEAP) was started as the result of a rate settlement case with the state of Kentucky. Income qualifying American Electric Power households receive credit applied to their electric bill seven months out of the year.

Head Start

Head Start is a federally funded program designed to serve at-risk children and their families by implementing approaches and practices that are necessary to help young children grow up safe, healthy, and eager to learn. Northeast Head Start has successfully provided comprehensive child development services for low-income preschool children and their families since 1965. Services include education, nutrition, health, medical, dental, parental involvement and social services. Services are also made available to special needs children.

Northeast Head Start promotes the school readiness of low-income children by enhancing their cognitive, social and emotional development in two ways:

1. The learning environment supports children’s growth in language, literacy, mathematics, science, and emotional functioning, creative arts, physical skills, and approaches to learning, and

2. Each family is provided with health, educational, nutritional, social and other services when necessary

Head Start children also receive medical and dental care, enjoy healthy meals and snacks, and enjoy structured indoor and outdoor activities in a safe setting.

For more information, contact headstart@nkcaa.net

National Head Start Assoc www.nhsa.org
KY Head Start Assoc www.khsa.org
Head Start Bureau www.headstartinfo.org

Health Benefit Assister

The Kentucky Office of Health Benefit Exchange (KOHBE) was established to

oversee the Kentucky Health Benefit Exchange Program, which is part of the Commonwealth’s implementation of the Affordable Care Act. Through the exchange, individuals and small businesses in Kentucky can be connected to HealthCare.gov to shop for health insurance, compare costs and plans and apply for premium subsidies and tax credits.

Health Benefit Assisters provide assistance to consumers with enrolling for healthcare insurance coverage through the federal healthcare exchange. The Assisters will also work with consumers to receive premium tax credits and cost-sharing reductions and to enable eligible small businesses to receive tax credits, in compliance with all applicable federal and state laws and regulations. Assisters help clients to compare private insurance plans or find out if they qualify for Medicaid or if the children qualify for KCHIP (Kentucky Children’s Health Insurance Program).

No sales of any kind is involved in this program and all services are provided to the general public at absolutely no cost, regardless of income eligibility.

LIHEAP (Low Income Housing Energy Assistance Program)

This is an income based program. Based upon population and the percent of poverty, state funding allows each Community Action Agency to assist families to pay utility bills. The program primarily pays heating bills, but during times of extreme temperatures, funds may be allocated to assist with cooling costs. The program is divided into three phases: Subsidy, Crisis, and Summer Cooling.

Subsidy – Based upon family size and income, households receive pre-determined amounts that are sent directly to their utility provider to assist with heating costs.

Crisis – Households who are assisted in this program have to be in or will soon be facing a heating crisis. The household must be within 48 hours of having their utilities disconnected or within four days of being without coal, wood, propane, or kerosene.

Summer Cooling – During periods of extreme summer temperatures, funds may be allocated to assist with cooling costs of low income households.
For more information, contact csbg@nkcaa.net

KY Assoc. of Community Action Agencies www.kaca.org
KY Cabinet for Health & Family Services www.cfc.ky.gov

Lonnie M Click and Owen M Fielding Memorial Scholarship

Scholarships are awarded each year to area students who fall within the economic guidelines. Students must be accepted at an accredited facility of higher education or vocational school and must reside within our five county service area.

Applications are available during the month of February of each year. Applications may be obtained from the Guidance Counselor of each high school in Boyd, Carter, Elliott, Greenup or Lawrence County. Applications may also be obtained by calling the Central Office and requesting one. The deadline to submit the completed application is March 31.

For more information, contact csbg@nkcaa.net

Northeast Catering

The Northeast Catering Program prepares and delivers nutritional meals to Title III Senior Centers and Nutrition Sites in five counties, Head Stat Classrooms, Adult Daycare Centers, as well as meals for local activities and events. Meals are delivered to the five Senior Centers and three Nutrition Sites meet the specifications set forth in the “Meal Standards for the Older American Act” published by the Cabinet for Human Resources, Division of Aging Services. Meals prepared for the Northeast Head Start classrooms meet the guidelines established by the Child and Adult Care Food Program and Head Start Performance standards.

Northeast Catering Program provides a hot nutritious meal to senior citizens and Head Start children, who in some cases would not have the resources to have a hot meal everyday. In addition to our meal services, the Senior Citizen Centers, which are operated by another agency, provides a place for socialization and fun activities for our senior citizens.

For more information, contact catering@nkcaa.net

Kentucky Transportation Cabinet Office of Transportation Delivery

Public Transit Disadvantaged Business Enterprise Public Meeting Notice

Rural Transportation

In this day and age transportation is becoming a big problem for people with cost of fuel rising and just the everyday expense of owning a vehicle. Northeast Kentucky Community Action Agency strives to provide affordable and reliable transportation. We want everyone who utilizes our service to know that they can count on us to get them where they need to go.

Northeast Kentucky Community Action Agency has provided over one million rides for residents of Boyd, Carter, Elliott, Greenup, and Lawrence counties since its beginning in 1976. Transportation is available to the general public. Riders can count on courteous drivers and safe efficient transportation to school, work, senior citizen centers, adult and child care centers, medical facilities, and recreational destinations. Operating hours are as follows: Monday–Friday, 8:00 AM-4:30 PM.

Intercity Bus Service
Northeast Kentucky Community Action Agency provides Intercity Bus Services for the following counties: Boyd, Carter, Elliott, Greenup, and Lawrence.

The Intercity Bus Service provides transportation to the general public. This service meets the intercity travel needs of residents and makes a connection between non-urbanized areas and larger regional public transportation operations.

Intercity Greyhound Bus–Connection
Northeast Kentucky Community Action Agency provides a feeder service for Greyhound Bus to the following Greyhound Bus stops: Ashland, KY. We also provide a feeder service through Federated Transportation of the Bluegrass out of Morehead, KY, to get to Lexington, KY to airport. To get this service all you will need to do is call and schedule 48 hours in advance.

A 24 hour notice is required for all scheduled rides. Rates are as follows:

In city limits: $1.00/stop
1-5 miles: $5.00/round trip
6-20 miles: $10.00/round trip
21-50 miles: $25.00/round trip
Over 50 miles: $1.00 per mile per round trip ($25 + $1 per mile over 50)

NKCAA operates a demand response transit service in Boyd, Carter, Elliott, Greenup and Lawrence counties. A 24 hour notice is required to schedule a trip. Money will be collected at time of service and correct change is required.

Intercity routes are available to larger cities for a cost. The cost depending on which city you want to go.

Transportation is also provided to VA hospitals for veterans at no charge to them. Veterans need to call and make appointment at least 72 hours in advance.

Bus Rules
Northeast may deny transportation for, but not limited to the following reasons:

  • Smoking in the vehicles
  • Eating and drinking is also prohibited in all NKCAA vehicles
  • Only certified service animals and guide dogs are allowed on NKCAA vehicles
  • Failure to wear seat belts (must be fastened at all times)
  • Leaving trash on bus
  • Firearms and weapons of any kind are prohibited
  • Abusive language or talk that interferes with the driver or other passengers
  • No drugs or alcohol
  • Refusal to pay for service
  • Repeated failure of cancellation notification or no-show

Inclement Weather Policy
For cancellations and delays due to inclement weather please call our office to verify appointments or turn to your local news stations.

Language Assistance is provided at no cost. translate.google.com

To schedule a trip or for more information contact:

Reba Henderson, Transportation Director
21039 W US Hwy 60
Olive Hill, KY 41164
(606) 286-4443
Email Address: reba.henderson@nkcaa.net

Transportation is funded by the U.S. Department of Transportation and is passed through the Commonwealth of Kentucky Transportation Cabinet, Office of Transportation Delivery.

Reasonable Accommodations Request

Title VI Notices

Northeast Kentucky Community Action Agency operates its programs without regard to race, color, and national origin.

To request or receive additional information on its discrimination obligations, including its complaint procedures, please contact the person listed below:

Reba Henderson, Rural Transportation Director
21309 W US Hwy 60
Olive Hill, KY 41164
Telephone: (606) 286-4443
Email Address: reba.henderson@nkcaa.net

To file a discrimination complaint, the written complaint must be filed to the address above within 5 days of the alleged discrimination. To accommodate limited English proficient individuals, oral complaints to be documented and/or translated may also be given at the above address. Written complaints may also be filed with the U.S. Department of Transportation/Federal Transit Administration (FTA) no later than 180 days after the date of the alleged discrimination, unless the time for filing is extended by the FTA.

Title VI Downloadable Documents
Title VI
Title VI Complaint Procedure
Title VI Complaint Form
Title VI Beneficiaries Notice

Senior Citizen Commodity Program

Carter County has a Senior Commodity Program that serves 336 senior citizens. In collaboration with God’s Pantry, applicants receive a monthly supply of various food items. Our CSBG program also has food banks located in Carter County (Olive Hill office), Elliott County and Greenup County.

Senior Citizen Services

Our Mission is to provide a Clean, Safe and Fun Environment to assist in preserving the individual Dignity, Self Respect and Independence of the Senior Citizens within our Communities through effective leadership, education and delivery of programs and services. As well as improving the Quality of Life for our Senior Community by providing daily meals, activities and programs that enhance and support the mental, physical, spiritual, and social health of those we serve. For more information, contact Trish Stevens at trish.stevens@nkcaa.net


The Weatherization Assistance Program enables low-income families to permanently reduce their energy bills by making their homes more energy efficient. Funds are used to improve the energy performance of dwellings of needy families using the most advanced technologies and testing protocols available in the housing industry. The U.S. Department of Energy (DOE) provides funding to states, which manage the day-to-day details of the program. These state governments, in turn, fund a network of local community action agencies, nonprofit organizations, and local governments that provide these weatherization services in every state, the District of Columbia, U.S. territories, and Native American tribes.

For more information, contact: weatherization@nkcaa.net

KY Assoc. of Community Action Agencies- http://www.kaca.org
KY Housing Corp – http://kyhousing.org

WIOA (Workforce Innovation and Opportunity Act)

The Workforce Innovation and Opportunity Act (WIOA) program is implemented through a variety of service structures to youth and adults in Carter, Elliott and Lawrence counties. By partnering with individual job seekers and employers to provide the best possible outcomes, one of WOIA’s goals is “Jobs for People and People for Jobs”. WIOA is funded by Eastern Kentucky Concentrated Employment Program (EKCEP, Inc.), through allocations from the United States Department of Labor, of the Kentucky Education Cabinet, Division of Workforce Services. WIOA now operates and delivers services under the umbrella of the Kentucky Career Center system which provides comprehensive offerings in partnership with the Office of Employment and Training, Vocational Rehabilitation, Office of the Blind and Adult Education. Centers that operate through NKCAA and funded by EKCEP are uniquely named Kentucky Career Center Jobsight. Our staff in each county works closely with Community Partners and Economic Development entities to insure a positive impact and outreach within our local areas.

Adult Program – Many customers come to our Kentucky Career Centers to receive comprehensive Job Seeker services, which include career advising sessions. These sessions include interest and skills assessment, development of an Individual Employment Plan, resume’ preparation, interview skills coaching, job search, job referrals and job application assistance. Clients served through the Adult Program and who have an interest in furthering their education through college, technical school or short-term specialized training may receive financial assistance for tuition costs based on funding levels.

Incumbent Worker – Incumbent Worker Training is specifically designed to be an employer service, and as such is inherently different from job seeker services. Included in this division are On-the-Job Training options.

Work Experience – As funding is available, paid Work Experience services are provided for eligible individuals. Participants earn minimum wage (or in some cases the normal base pay that would be offered by the employer) while they learn new work skills, develop a sense of self-esteem and apply learned values and ethics.

Dislocated Workers – WIOA assists Dislocated Workers to find new employment for those who have lost their jobs. Career Advisors provide assistance for clients in identifying specific needs for upgrading their skills to qualify for new and optimistically better jobs. Funding for training, travel, and relocation may be provided as well.

In-school Youth Program – WIOA operates the Xcel Youth Program which offers comprehensive services to high school seniors, age 16 years and older. These services provide career, education and leadership opportunities to students and serve as a springboard into the world of independence.

Out of School Youth Program – This program serves Out-of-School youth ages 16-24. Those served may be high school graduates or drop-outs who are seeking employment assistance or training to enable them to obtain full-time sustainable employment. Work Experience placement or short-term certification training for individuals are provided for enhancement of employability enrichment and preparation for the workforce. Supportive Services are provided based upon established need and available funding.

Kentucky Career Center Jobsight Locations – WIOA Career Resource Centers are located in Grayson, Olive Hill, Louisa and Sandy Hook. These centers provide in-depth services and are available to the public. Staffed by Global Career Development Facilitators,they offer education and career development information and assistance. State of the art technology provides the public and WIOA clients with access to the internet for Job Search and many other career development tools and methods.

Job Clubs – A job club is a group of job seekers who meet weekly with local workforce professionals to improve their job search and employability skills. The group members provide support for each other while networking and learning techniques for improving their job searches from the workforce professionals, area partners and invited guests. This combination of support, networking, and job-search education makes job club members remarkably more successful at getting a job than job seekers who search alone.

In addition to the Job Club meeting, each member is assisted by a personal Career Advisor who first enters individual information into “Focus Career”. Focus Career is a state system that connects job opportunities to match the member’s skills interests and experience. It is a resume’ builder and job matching tool for our job seekers and a registration for job posting and resume’ search tool for employers. Each Job Club attendee leaves their first meeting with job leads in hand, a basic resume’ and a scheduled appointment to return for individual assistance with a Career Advisor who will provide services to meet their specific career, job search and employability needs.Those services are accomplished in a timely manner to engage the job seeker in productive activities that may lead to employment. All services are provided at no cost to the member.

Employers – Kentucky Career Center Jobsight also streamlines many front-end human resources tasks, links employers with the right employees through its Employer Services, helps with finding, screening and testing job applicants, provides research on the local labor pool or economy and offers facilities for interviewing applicants. Employer Account Representatives and Career Advisors partner to provide these services and also assist with developing customized or On-the-Job Training (OJT), Internships and Apprenticeship programs.

For more information, contact wia@nkcaa.net

Eastern KY Concentrated Employment Program www.ekcep.org
Job Sight Information for Eastern KY www.jobsight.org


This is an income based program. Wintercare is a program whereby utility companies accept donations from their customers. In collaboration with Community Action Agencies across the state, households are then screened and approved for payments of their utility bills from the donations received.

For more information, contact karen.mosier@nkcaa.net

KY Assoc. of Community Action Agencies – www.kaca.org
KY Cabinet for Health and Family Services – www.cfc.ky.gov